Frequently Asked Questions
Do you ship internationally?
Yes, we do ship internationally, and you can compute the shipping costs during checkout.
How much is the shipping cost?
Can I ship to an address other than my billing address?
Yes, please fill-in the delivery address where you want us to deliver your merchandise.
Do you ship international COD?
We do not ship COD internationally. Shipping COD is an option for customers within Malaysia only.
Will I have to pay import duties, tax, VAT or brokerage on this item?
(International order) If they apply, yes. Brokerage fees, import duties, VAT, or any other tariff, levy or fee are not included in the purchase price or the shipping and handling charges. Such fees and taxes are the responsibility of the receiving party. To find out what taxes or fees will be applied to your order from CityShoppings International, please contact you local tax authority.
Will I be sent a tracking number?
Yes. UPS, Fedex, and USPS send Emails with tracking numbers and delivery address information the evening after your package ships, provided the Email address submitted with the order is correct. When you receive your tracking number, you may check your order status.
When will my package ship?
We strive to ship all orders received before 10:00am Pacific Time the same day. This is our goal and we work diligently to reach our goal to deliver as fast as we can.
For product deliveries, it normally takes 3 to 6 working days for local deliveries and 3 weeks for international orders. However, this is not a guarantee. Once we handover the merchandise to our courier agents, what we can do is to monitor and make sure your order will reach to you the earliest.
So please consider this scenario before ordering.
Can I add an item to or remove an item from my order?
Can I change the shipping method for my order?
How can I cancel my order?
You may change or cancel your order if has not been processed for shipment and sent to the warehouse. Once your order has been sent to the warehouse we cannot make any changes. To make changes to your order you may contact
Customer Service at 0063-9234457471
Can I pick my order up from your warehouse?
No customer pickups are allowed. Only wholesale pickups are allowed.
Why don't you have a toll-free number?
Clickersbay CityShoppings International does not provide a toll-free telephone number because this results in increased fixed-expenses that we must pass along to all of our customers, even if only a few need to call. We are very much here for our customers, but we prefer to keep our operating costs low and pass the savings on to YOU.
Who do I contact if I am missing an item from an order?
Who do I contact if I received the wrong item in an order?
If you believe you received the wrong item or missing an item in an order, you should contact our Support Department at 0063-9234457471 or email cityshoppingsmalaysia@yahoo.com so that we can arrange the problem at once.
Phone support is not available on weekends and holidays.
|
| |
|
|
